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Workplace Communication in Canada

The Workplace Communication in Canada Program is now accepting applications for courses starting in January and February 2017

The Mennonite New Life Centre of Toronto, in association with the G. Raymond Chang School of Ryerson University, is excited to offer the Workplace Communication in Canada (WCC) Program.

We are offering the WCC program at our Keele and Victoria Park locations, starting in January and February 2017. The WCC program consists of four courses designed to help internationally trained professionals (IEP) develop the intercultural communication and “soft” skills required to succeed in the Canadian workplace.


Participants learn and practice intercultural communication skills, such as client-focused communication, persuasion, negotiation, critical thinking, and ethical decision-making, as well as presentation and teamwork skills. All courses focus on understanding cultural differences related to communication in the Canadian work environment.

Location and dates

Keele. 2737 Keele St. Unit 9. Toronto, ON M3M 2E9.
January 14 to May 6, 2017.
Classes are held over 12 Saturdays, 9:00 am – 4:00 pm.

Victoria Park. 3570 Victoria Park, Suite 204 ON M2H 3S2.
February 25 to June 17, 2017.
Classes are held over 12 Saturdays, 9:00 am – 4:00 pm.

Program outline

The WCC program’s course series consists of the following four 39-hour hybrid courses in-class and online formats in five (5) weeks. Classes are on Saturdays, with an additional average of five (5) hours of online learning per week.

  • Effective Oral Communication (CDCE 910)

This course is designed for IEP who require improvement of their oral communication in the workplace. The course will offer bi-weekly classes of highly experiential activities using real-life Canadian workplace activities. Participants will improve their fluency, clarity, and overall oral communication skills in a supportive and creative learning environment.

  • Advanced Customer Focused Applications (CDCE 320)

This course is designed to help IEP explore and practise customer focused behaviours common to the Canadian workplace in a safe environment fully supported by professional coaching. Through practical simulations and case studies, participants will practise strategies of dealing with common customer related situations and issues related to client-driven environment, while applying relevant evidence-based practice methods.

  • Effective Persuasion and Public Speaking (CDCE 330)

This course is designed to provide IEP with practical persuasion, negotiation, and presentation skills essential to professional success in the Canadian workplace. Participants will explore cultural influences on business negotiations and develop a solid understanding about the role and value of effective public speaking in the workplace. By the end of the course, the participants will have acquired and practiced skills for designing and delivering persuasive and impactful presentations. In addition to persuasive writing and negotiating skills, successful participants will also learn and demonstrate effective networking and self-advocating skills through interactive, workplace-related activities.

  • Teamwork and Organizational Behaviour (CDCE 340)

This course is designed to help IEP enhance professional success through practising effective behaviours in the Canadian workplace environment. Through simulations and case studies learners will practise dealing with culturally and ethically challenging situations in the workplace, personal career planning, networking, strategic planning, and effective team and group work. Learning will be conducted in a safe environment fully supported by professional coaching.

Eligibility requirements

  • Immigration status

The program aims to attract permanent residents, citizens or protected person. Individuals with a work permit and international students (depending on the conditions of their study permit) can join the cohort but would not be eligible for a bursary.

  • Language proficiency

The program requires English language proficiency at CLB of 6 (and equivalent) or higher. We request proof of language proficiency, such as a previous ESL test or a certificate.

  • Educational background

IEP must provide proof of education such as transcripts of your academic degrees, a current resume or CV including your personal and professional experience and equivalency to Canadian degree (if available).


The standard fee for each course is $599 (a total value of approximately $2,400 for the entire program). 

The Chang School is offering 40 spots to eligible candidates through the Ontario Bridging Participant Assistance Program (OBPAP), a program that provides financial assistance to cover tuition and textbooks. OBPAP candidates must be:

  • Internationally educated professionals
  • Residents of Ontario
  • In financial need

The chart below illustrates the maximum annual income eligible to be considered for OBPAP funding based on the number of family members and the annual gross income.

The student, and where applicable, their spouse (married or common law), dependent children must be counted towards the number of family members.

  • One person, gross income up to $26,100.
  • A family of 2 people, gross income up to $34,800.
  • A family of 3 people, gross income up to $43,600.
  • A family of 4 people, gross income up to $50,500.
  • A family of 5 people, gross income up to $56,300.
  • A family of 6 people, gross income up to $62,400.
  • A family of 7 people, gross income up to $68,300.

For more information on the program visit here.

For more information on the Ontario Bridging Participant Assistance Program (OBPAP) Bursary visit here.

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Please be aware that limited in-person appointments are available on Tuesdays & Thursdays in our Keele office and on Wednesdays in the Finch office. Also, we continue to offer services via phone, email and online.