ED Corner | December 2023

Dear Friends,

We, as a global community, have experienced some very difficult challenges in the last few years. We’ve gotten through a pandemic, massive inflation, a housing crisis compounded by ever-increasing poverty, and now more wars.

Through all of this, we have been resilient, resourceful and caring towards one another even though the world tells us that we’re split like no time before. Our clients in and outside of the community have come to us looking to make things better – for themselves, our shared community, our shared country and for the success of our futures together.

Our organization is built on community, partners, friends and of course, family. Our staff is part of that community and works as hard for clients as they would for themselves and their own families. To ensure success, our team is incredibly committed to the success of the community through our increasingly vital services.

Our training is like no other in the community, we look at everything using a holistic approach where we see every individual as a whole person with real needs. We will continue to grow and address the needs of our community in every way possible. From assistance with immigration to full mental health support, we are here with you, to make you as successful as you wish to be.

The season of giving is upon us. During these times, many families are getting together to celebrate the holidays or to just get together to strengthen their bonds. We honour and respect all who do so and even if you don’t celebrate the season, know that you are always important to us. We are here for you.

Find our website and our mobile app to learn more, or even receive the support you need from our highly experienced and talented team.

Happy Holidays!
 
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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.