Accessibility Policies

This is an accessibility statement from MNLC.

Measures to support accessibility

MNLC takes the following measures to ensure accessibility of the MNLC website:

  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Mennonite New Life Centre of Toronto website is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Compatibility with browsers and assistive technology

The MNLC website is designed to be compatible with the following assistive technologies:

  • SOGO Accessibility Plugin which enables adjustments for black and white, colour contrast, stop movement, readable font, and underlining links.

Technical specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the MNLCwebsite, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the MNLC website:

  1. Uploaded images may not have text alternatives, we are currently working on adding alternative text to graphics that contain text.

Download our documents to read more about our accessibility policies and plans.

Feedback

We welcome your feedback on the accessibility of the MNLC website. Please let us know if you encounter accessibility barriers on our website:

MNLC
1774 Queen St. E.,
Toronto, ON, M4L 1G7
Phone: 647-776-2057
E-mail: communications@mnlct.org

We try to respond to feedback within 2 weeks if contact information is available.

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"MNLC and its BEMC program came in very handy for me at the lowest ebb of my life by providing a lifeline and I am eternally grateful for that,”

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Thank you for your patience as we continue to respond to a cybersecurity incident affecting our communication systems.

We are happy to share an important update — we are now able to send outgoing emails. Going forward, you will receive our emails from our new domain, @mnlc.ca, in addition to our temporary Gmail addresses. Please watch for us in your inbox. 

If you haven’t already, you can sign up to receive email updates from us directly here.

How we work on Canada Day Week

All our offices will be closed from Monday, June 29th, to Friday, July 3rd inclusive.

LINC, Mental Health, and Bridging programs are available virtually on Monday, June 29, and Tuesday, June 30.

Community Health Services is available virtually on Tuesday, June 30.

We will reopen on Monday, July 6th.

🇨🇦 Happy Canada Day 🇨🇦

We know it has been frustrating and difficult to reach us during this time, and we sincerely apologize for that. Please know that all our programs and services are running and staff are ready to support you. For getting in touch with us, please continue to use our temporary Gmail addresses:

Or drop in to our Keele location (2737 Keele St, units 9, 111, 112, North York) or Finch location (1122 Finch Ave West, Unit 1, North York) during office hours:

  • Settlement staff are available at our Keele office in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Friday to answer questions and provide guidance. 
  • LINC in-person classes are running as usual at Keele office and online.
  • HAP is closed for the summer.
  • Community Health Services is able to support at our Finch office on Tuesday, Wednesday and Thursday, 9:00 AM – 3:00 PM.

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

Thank you for your understanding. We appreciate the many kind words of empathy shared by our community, and we look forward to being fully operational again. We will continue to share updates as our systems are restored.