A Mother–Daughter Journey: Hanna & Kateryna’s path to success through the LINC program. 

By Youdon Tenzin 

Hanna, her mother Kateryna and 11-year-old daughter Viktoriia, fled Ukraine due to the recent Russian invasion. They settled in France for three months before coming to Canada in June 2022.  

Hanna recalls, “it was so hard to live in France because we didn’t understand the language,” and that her daughter had a hard time coping having been schooled in English back in Ukraine.  

The family decided to move to an English-speaking country. Arriving here, they realized a need to improve their English language skills. Then Hanna and Kateryna enrolled in the Mennonite New Life Centre of Toronto (MNLCT)’s Language Instruction for Newcomers in Canada (LINC) program.  

For 68- year-old Kateryna, learning a new foreign language “was hard,” however, she hastily rose from level 0 and is now in the Canadian Language Benchmark (CLB) level 2 class. She says that her instructor makes her feel welcome in class and ensures she can follow her lessons properly.    

Hanna has been taught by several instructors since she started at MNLCT. She is appreciative of her first instructor at her CLB 5 class, who besides being a teacher, guided her in learning about the multi-faceted Canadian life. She learnt from him about the law, and she got information about acquiring a driver’s license. 

When Hanna’s English improved to CLB 6, her instructor helped her to get information about bridging programs. She is currently attending York University’s Bridging Program for Internationally Educated Professionals (IEPs).  

In her CLB 7 class, Hanna’s general and academic English improved a great deal. 

I see a big difference between when I started and my situation today. It is much easier for me to read and speak English.” Hanna explains. 

The pair enjoyed the friendly environment, diversity in topics and flexibility of the LINC class schedules.  

Left to right, Hanna, Viktoriia, Kateryna and her best friend Mayra from the LINC class.

Kateryna has started speaking English more in her daily life, a “big deal” for Hanna because her mother is “more independent now”. Although she still finds some difficulty, Kateryna can hold a conversation with her granddaughter’s tennis coach. Viktoriia often helps her grandmother with her homework. 

Kateryna also participated in MNLCT’s fitness lessons, the Mental Health Support Group for Ukrainians, and the whole family enjoys the BEAR Hikes for newcomers.  

“Sometimes it is very hard [for newcomers]. So, I wish for you to continue to be a very high-quality centre,” says Hanna with a smile.  

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"In this lengthy immigration process, what one must do is identify what he/she truly desires and begin working on it gradually; here is where the assistance of MNLC comes in helpful. Of course, one must be consistent; one cannot quit since God’s time is perfect.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Keele office is open from 8:30 AM to 3:30 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.