Are you a permanent resident of Canada and have questions about your current status? What happens if your PR card expires – can you travel? What if you don’t meet residency obligations or your sponsorship breaks down? And if you lose your PR status, what are your options? Watch our webinar from January 28, 2021 to get […]
#AskMNLCT: Maintaining Your PR Status Read More »
By Miles Hamzi “If someone told me I was going to become a chef 15 years ago, I would have told them they were crazy.” Cooking was never Erika’s forte, at least not when she was working as an accomplished surgical nurse at a government hospital in Mexico. Erika and her husband came to Canada
As an immigrant, I feel I can give back something unique and special: Erika’s Story Read More »
By Miles Hamzi Shahoud, 38, considers himself one of 35,000 lucky Syrians who were initially chosen to resettle in Canada in December 2015. With more than 5.6 million Syrian refugees scattered around the globe, and twice as many within Syria desperately in need of humanitarian aid (according to UNHCR), Shahoud is “truly blessed” to have
What Canada has done for us is beyond belief: Shahoud’s Story Read More »
We are sharing an update on the technical issues MNLC is experiencing.
When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.
Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.
Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.
We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.
Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.
As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.
We will continue to share updates as we learn more.
Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.
Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!
Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.
The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.
For urgent matters regarding other departments, please contact us via our temporary emails:
We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.
We will notify you as soon as we are back.