ED Corner | July 2024

Dear Friends,

As we step into the second half of 2024, we continue to work for the communities we serve, and in that work, we see the accomplishments that have been made through the hard work of our team. Those accomplishments are important enough to see through completion and make even stronger.

It is our job to decrease or eliminate barriers to achieving our clients’ goals and these changes have proven to be important and, in most cases, essential to the people that need these services. We are also taking on an aspect of Artificial Intelligence to help improve our services both internally and externally. In doing so, we will be automating some of our daily tasks to free up our Information Technology department to assist our clients and staff.

As a wise man once said to me and my team, We have more in common than we have in differences. I wholeheartedly agree, and as an immigrant myself, I know that we all struggle similarly. We have varying differences in what led us to leaving our home country, whether as a refugee fleeing instability or just seeking a better life. But we all had enough drive to make the move and adapt as best we could to the new circumstances awaiting us in our new home.

We will focus on this struggle and work on making an easier pathway for other immigrants to survive, cope, and thrive. We are excited about the future and its promising possibilities.

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.