By Trudy Tumusime
Sivanandan, a deaf newcomer, came to MNLC for help navigating government forms after facing numerous challenges completing a document alone. Discovering MNLC’s free settlement services was a relief.
“The case worker was wonderful, helpful, and very communicative,” Sivanandan recalls.
To ensure accessibility, the case worker collaborated with the Canadian Hearing Services to secure two interpreters, creating a smooth and inclusive process.
“It was a bit of a challenging process, but we handled it,” reflects the case worker. “It took three appointments to gather everything we needed.”
With persistence and several email exchanges, Sivanandan successfully submitted the documents.
Whenever I had a question, [the case worker] always responded and explained things clearly,” he shares with gratitude.
“At MNLC, we don’t turn anyone away,” says the case worker. “In any way we can, we support our clients.”
That support extended beyond paperwork. In a heartfelt email, Sivanandan thanked MNLC for the “free food and shoes” that helped him feel welcome and cared for.
Through compassion and accessibility, MNLC ensures every client feels respected and supported, every step of the way.
