Accessibility Policies

This is an accessibility statement from MNLC.

Measures to support accessibility

MNLC takes the following measures to ensure accessibility of the MNLC website:

  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Mennonite New Life Centre of Toronto website is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Compatibility with browsers and assistive technology

The MNLC website is designed to be compatible with the following assistive technologies:

  • SOGO Accessibility Plugin which enables adjustments for black and white, colour contrast, stop movement, readable font, and underlining links.

Technical specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the MNLCwebsite, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the MNLC website:

  1. Uploaded images may not have text alternatives, we are currently working on adding alternative text to graphics that contain text.

Download our documents to read more about our accessibility policies and plans.

Feedback

We welcome your feedback on the accessibility of the MNLC website. Please let us know if you encounter accessibility barriers on our website:

MNLC
1774 Queen St. E.,
Toronto, ON, M4L 1G7
Phone: 647-776-2057
E-mail: communications@mnlct.org

We try to respond to feedback within 2 weeks if contact information is available.

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"MNLC and its BEMC program came in very handy for me at the lowest ebb of my life by providing a lifeline and I am eternally grateful for that,”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.