Without language skills, we won’t achieve much: Amanda’s Story

When Amanda moved to Canada as a permanent resident eight years ago, she could barely speak a word of English. Having lived her entire life in Fuzhou, an old port city in China’s southeastern province of Fujian – famous for its tea plantations and exports – she didn’t need to.

Her son was two years old when she settled in Toronto and she found herself consumed with motherhood, especially given her husband’s rigorous work schedule. By the second year, she started taking English language classes; but when she had her second child a year later, she had to quit.

I was happy to know that MNLCT’s LINC classes provided free childminding so I didn’t need to look for a daycare center.”

For some time, she was employed at a Chinese travel agency in Markham alongside predominantly Mandarin-speaking employees but was laid off due to the COVID-19 pandemic. “Living and working in a Chinese community, we speak Mandarin all the time. Communicating in English is my biggest challenge and I know without proper language skills I won’t achieve much,” says Amanda.

“I hardly spoke to anyone who couldn’t speak Chinese. I had to ask my husband to do things on my behalf that required speaking English. I would even ask him how to pay the cashier when I went shopping. I didn’t feel confident at all,” explains the 37-year-old.

In 2017, a friend introduced her to MNLCT which helped her with settlement needs and government applications. “I was happy to know that their LINC classes provided free childminding so I didn’t need to look for a daycare center.”

Since then, Amanda has progressed to Level 6 and she is confident she can take on a job in an English-speaking environment. She hopes one day she will launch her own business – a boutique jewelry store. Despite the challenges, Amanda and her family have come a long way. “My fear was my kids would end up not speaking English too. I now enjoy reading books to them – in English! I feel fortunate that we own our own house and car, and my husband runs his own renovation company.”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Settlement staff are available onsite in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Thursday (CLOSED on Fridays) to answer questions and provide guidance. We do not have wi-fi at this time.

LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.