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#AskMNLCT: MNLCT’s Mobile App Journey

On January 14th, 2021 we discussed our partnership with iCent and how they helped us develop our MNLCT Newcomer Support App that benefits our clients, staff and the industry.

MNLCT Newcomer Support App

We shared the significance of this project and how such applications can be useful for non-profit organizations considering embarking on a similar journey. 

Speakers from MNLCT and iCent were present to share our experience where we highlighted considerations for other organizations’ journeys, such as:

  • Purpose of the app, and features needed
  • Organizational readiness
  • Client readiness and how to bridge gaps
  • Content creation and maintenance
  • Data privacy and security for vulnerable clients, and
  • Costs

THE PANELISTS

Shelly D’Mello – Executive Director, MNLCT
Ganesh Neelanjanmath – Founder & CTO, iCent
Nancy Sanchez – IT Manager, MNLCT
Nicole Chung – Digital Outreach Coordinator, MNLCT
Tracy Docheff – Communications Manager, MNLCT (facilitator)

CLICK HERE to watch the recording
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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.