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#AskMNLCT: MNLCT’s Mobile App Journey

On January 14th, 2021 we discussed our partnership with iCent and how they helped us develop our MNLCT Newcomer Support App that benefits our clients, staff and the industry.

MNLCT Newcomer Support App

We shared the significance of this project and how such applications can be useful for non-profit organizations considering embarking on a similar journey. 

Speakers from MNLCT and iCent were present to share our experience where we highlighted considerations for other organizations’ journeys, such as:

  • Purpose of the app, and features needed
  • Organizational readiness
  • Client readiness and how to bridge gaps
  • Content creation and maintenance
  • Data privacy and security for vulnerable clients, and
  • Costs

THE PANELISTS

Shelly D’Mello – Executive Director, MNLCT
Ganesh Neelanjanmath – Founder & CTO, iCent
Nancy Sanchez – IT Manager, MNLCT
Nicole Chung – Digital Outreach Coordinator, MNLCT
Tracy Docheff – Communications Manager, MNLCT (facilitator)

CLICK HERE to watch the recording
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Thank you for your patience as we continue to respond to a cybersecurity incident affecting our communication systems.

We are happy to share an important update — we are now able to send outgoing emails. Going forward, you will receive our emails from our new domain, @mnlc.ca, in addition to our temporary Gmail addresses. Please watch for us in your inbox. 

If you haven’t already, you can sign up to receive email updates from us directly here.

We know it has been frustrating and difficult to reach us during this time, and we sincerely apologize for that. Please know that all our programs and services are running and staff are ready to support you. For getting in touch with us, please continue to use our temporary Gmail addresses:

Or drop in to our Keele location (2737 Keele St, units 9, 111, 112, North York) or Finch location (1122 Finch Ave West, Unit 1, North York) during office hours:

  • Settlement staff are available at our Keele office in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Friday to answer questions and provide guidance. We do not have wi-fi at this time.
  • LINC in-person classes are running as usual at Keele office and online.
  • HAP is closed for the summer.
  • Community Health Services is able to support at our Finch office on Tuesday, Wednesday and Thursday, 9:00 AM – 3:00 PM.

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

Thank you for your understanding. We appreciate the many kind words of empathy shared by our community, and we look forward to being fully operational again. We will continue to share updates as our systems are restored.

How we work on Canada Day Week

All our offices will be closed from Monday, June 29th, to Friday, July 3rd inclusive.

LINC, Mental Health, and Bridging programs are available virtually on Monday, June 29, and Tuesday, June 30.

Community Health Services is available virtually on Tuesday, June 30.

We will reopen on Monday, July 6th.

🇨🇦 Happy Canada Day 🇨🇦