Gustavo’s Story

By Lucy Slavianska

I was so excited and happy to vote for the first time in the Canadian federal elections,” says Gustavo Linares, a paralegal from Guatemala who came to Canada in 2010 and recently became a Canadian citizen.

“The right to vote is a great power – to choose your members of parliament, to change the government. And because I knew all the rights and responsibilities of being a Canadian citizen, I was eager to become one. So I was counting the days left to meet all the requirements for applying for citizenship – and the day I became eligible, I submitted my documents. I think being a Canadian citizen is a privilege.”

Gustavo came to Canada with his father and his wife as a protected person. According to the Canadian Immigration and Refugee Protection Act, a protected person is someone who is either a Convention Refugee or a person who, for example, is in danger of being tortured if deported from Canada.

In Gustavo’s case, his father was the chief of security in a Guatemalan prison when he witnessed the murder of several prisoners by the associates of some corrupt officials. Gustavo’s father denounced the killers and became a witness at the trial, but the accused were dangerous criminals dealing with drugs and gangs and they threatened him. To save his life and the lives of his family, Gustavo’s father had to flee the country.

He turned to Canada for protection because of its image of a safe and friendly country that gives a lot of opportunities to immigrants from all over the world.

When we came, we didn’t know what exactly we had to do to stay permanently in Canada; we didn’t know what the laws and rules were,” Gustavo says, “but fortunately, my wife contacted the Mennonite New Life Centre and the people there helped us with all the documents and guidance, so applying for permanent resident status became very easy. So we are really grateful to the MNLC.”

At the time of his arrival in Canada, Gustavo was 24 years old and had only one year left until graduation from law school in Guatemala. The sudden move to another country, however, interrupted his education and he had to start everything over from the beginning. First and foremost, he had to learn English. “For a lawyer, the language is very important,” Gustavo explains. “I have always considered talking and convincing people one of my skills. So when I came here and found out that I couldn’t express myself in a different language, I felt very frustrated.”

Nevertheless, Gustavo didn’t give up his career dream. He started ESL (English as a Second Language) classes at Toronto District School Board, and to improve his language skills faster, he decided to watch TV and follow the news only in English. Soon he went back to high school in Toronto, graduated from it, then went to Seneca College of Applied Arts and Technology and got his paralegal diploma, and in 2015 he attended an immigration consultant program at Humber College. He is now in the process of getting his ICCRC (Immigration Consultants of Canada Regulatory Council) license.

Getting the best education and working hard in Canada is Gustavo’s priority.

Since the first day, I became a Canadian citizen, I feel different,” he says. “Now I have the rights, but I also have the responsibility to give back to Canada – it is a great country and I must contribute to it.”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.