MNLC celebrates the season at Holiday Toy Giveaway

On Saturday, December 13, MNLC was proud to welcome families and community members to our Keele office in North York for a joyful holiday celebration in partnership with the Toronto Police Service’s Project HOPE initiative.

Thanks to the generosity and coordination of Project HOPE, thousands of toys were collected and distributed to families during the event. More than 200 children attended the celebration, each receiving gifts to take home and enjoy during the holiday season. The room was filled with excitement, laughter, and the kind of warmth that comes from being surrounded by community.

We were grateful to collaborate with Project HOPE, whose team was joined by uniformed community officers and a couple dozen dedicated volunteers, including students from the Police and Public Safety Foundations program at Centennial College. Their presence helped create a welcoming, festive, and supportive environment for families throughout the day.

Despite winter weather challenges that prevented some families from attending in person, our work did not stop when the event ended. MNLC staff continue to carefully match toys with families from our community who were unable to attend, ensuring they are not left out of the celebration. Any remaining toys will be distributed to local family shelters, extending the impact of this initiative beyond our walls.

This event was truly a team effort. MNLC staff members worked diligently in the weeks leading up to the celebration, preparing activities, organizing logistics, and giving up their Saturday to connect meaningfully with clients and community members. We were also deeply thankful for volunteers from within our programs who stepped up to help on the day; especially our very own Santa Claus, who brought joy, cheer, and unforgettable smiles to children and parents alike.

In addition to toys, families also received SIM cards generously donated to MNLC by Canoo (a program built and managed by the Institute for Canadian Citizenship) in partnership with Koodo, an important and practical gift that supports connectivity during a time when access to communication is essential.

The celebration also included a brief visit from Ontario’s Minister of Children, Community and Social Services, Michael Parsa, who was invited by Project HOPE. MNLC representatives had the opportunity to engage in meaningful conversation with the Minister, sharing more about MNLC’s mission, values, and the realities facing the communities we serve.

At MNLC, we recognize that many community members are living near or below the poverty line. During the winter months, and especially throughout the holiday season, families are often forced to make incredibly difficult decisions amid food insecurity, housing instability, and the rising cost of living in Toronto. Events like this matter. They provide relief, dignity, and moments of joy during an otherwise challenging time.

We were honoured to partner with the Toronto Police Service’s Project HOPE initiative on this holiday celebration and look forward to growing this collaboration into an annual tradition. 

Together, we can continue showing up for families, strengthening community connections, and ensuring that no one is forgotten during the season of giving, and beyond.

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.