My business has given me motivation: Marivian’s Story 

I came to Canada in 2018 with high expectations for work. I faced many challenges along the way, but perseverance helped me achieve one of my goals – starting my own business. 

My motivation has always been to contribute my grain of sand to this wonderful country that has opened its doors to me. 

At Toronto City Hall I met with an MNLCT worker. I immediately visited their office at Keele and Wilson and registered for their services. I received excellent attention in all areas. 

I also told them about my personal goal – to become self-employed. They enrolled me in the Entrepreneurial Excellence and Leadership (EXL) entrepreneurship program and with great support and professionalism I was guided and completed the program. 

With the guidance and support of EXL program, I registered my cleaning company “Shalom Brilliant Clean”, Canada Revenue Agency and HST accounts.”  

 Since then, I have focused on developing and applying the knowledge I gained from the entrepreneurship program. I have prepared invoice control, cost estimates, advertising, flyers, postcards, etc. I have also launched my accounts on Instagram and Facebook to promote my brand and attract my ideal clients. 

My business has given me the motivation and persistence to provide the best service to all my clients.  

The services we provide on a daily basis have helped us gain recommendations and work with clients in the long term. I currently have three employees, which allows me to serve more clients each month. 

With the grant, I would like to invest in promoting my business on social media and purchase two vacuum cleaners to make cleaning more efficient. 

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Keele office is open from 8:30 AM to 3:30 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.