I am grateful for the support of immigrants in learning English for free: Oleksandra’s Story 

By Youdon Tenzin 

Adjusting to a new country is difficult. Anyone who has ever had to leave everything they’ve ever known behind and move to a new country knows the feelings of uncertainty, fear and hope that this process accompanies. However, when you do not know the language that is spoken in your new country, there is an added layer of anxiety. Oleksandra Kuzma has been on this journey for almost two years.  

In 2022, when Oleksandra’s home country Ukraine was invaded by Russia, she had no choice but to flee her home and seek refuge in Canada. As much as she wanted to stay in Ukraine and fight for her peace and freedom, she knew that it was dangerous to live in a war-torn country. This sudden shift in her life was terrifying and she tried her best to prepare for it. However, the reality of it all hit her when she realized that she hardly understood English, an obstacle that would prove to be a barrier when it came to adjusting to her new life. 

Once a respected information technology teacher in a secondary school, Olekdandra’s world flipped upside down as she herself had to take on the role of a student. She knew that learning English would reduce many of the challenges she faced as a newcomer.  

Oleksandra’s daughter, who was fluent in English, was in search of resources to support her mother in learning the language when she came upon the Mennonite New Life Centre of Toronto (MNLCT). Intrigued, she inquired about the services MNLCT provided. When she learned about the Language Instruction for Newcomers to Canada (LINC) Program, she requested her mother to sign up for classes.  

For Oleksandra, the LINC program attracted her because of its welcoming environment to adult migrants. 

The programs of MNLCT are already adopted to adult migrants who want to learn the language. They understand the life of migrants and the difficult problems of migrants,” she said. 

Moreover, she found that LINC taught more than just language, it was a resource for her to learn more about the culture and history of Canada. Under the guidance of her instructors, Oleksandra has noticed a significant progress in her reading and writing skills. She cites listening as an area she would still like to improve in. 

Apart from the LINC program, Oleksandra regularly uses the MNLCT mobile application. She enjoys using the app to get answers to questions about her new life in Canada. From language to health, the steps involved in settling down in a new country brings about many questions.  

“The app helps me to find solutions for my problems,” says Oleksandra.  

Although her life took a sudden turn in 2022, Oleksandra remains hopeful of her future. As her language skills progress, she looks forward to searching for employment and being able to converse freely and easily as she did in her home country. Her journey has just begun.  

I am grateful to the Canadian government and the Mennonite New Life Centre for the support system it has created for immigrants and for the opportunity to learn English for free. It is very important to me.” 

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"In this lengthy immigration process, what one must do is identify what he/she truly desires and begin working on it gradually; here is where the assistance of MNLC comes in helpful. Of course, one must be consistent; one cannot quit since God’s time is perfect.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.