What Canada has done for us is beyond belief: Shahoud’s Story

By Miles Hamzi

Shahoud, 38, considers himself one of 35,000 lucky Syrians who were initially chosen to resettle in Canada in December 2015. With more than 5.6 million Syrian refugees scattered around the globe, and twice as many within Syria desperately in need of humanitarian aid (according to UNHCR), Shahoud is “truly blessed” to have escaped a 10-year civil war that has left over 400,000 dead.

“We saw the worst of misfortunes before we came here,” says Shahoud. He was about to be drafted into the Syrian army in 2013 when he fled to Lebanon and took refuge for a year-and-a-half trying to make ends meet. “It was not my war in the first place. Imagine, we were not allowed to speak any language other than Arabic,” says Shahoud, who belongs to a Christian minority sect that has maintained their Syriac Aramaic language for centuries.

Trudeau personally went to fetch the right shoe size for my son. Where in the world would you find a head of state who will greet you with such love and compassion?

“Many of our people are thrown in jail and tortured by the government when caught talking in Aramaic. We speak it only at home and teach it to our kids in secret.”

Shahoud was overwhelmed with the welcome he and his family received when they first arrived in Canada. “At Pearson Airport, people were handing us clothes and gifts, while [Prime Minister Justin] Trudeau personally went to fetch the right shoe size for my son. Where in the world would you find a head of state who will greet you with such love and compassion?”

Shahoud, who was a truck driver in Syria, says settling in Toronto with his wife and six kids is frustrating. He has had to resort to unskilled labour to survive. He wants to drive trucks again but can’t afford the $7,500 certification course; and learning English is a struggle, although taking LINC courses at MNLCT has enhanced his language skills. “We are so grateful for the warmth we have received – for the church that sponsored us and for Mennonite New Life Centre, which helped us translate documents and research jobs.”

Shahoud has been on the job hunt for the past six months. “I am determined to do whatever it takes to secure a good future for my kids. What Canada has done for us is beyond belief. My family and I owe our lives to this country. This is our home now.”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.