MNLC Updates
We're back in your inbox!
June 18, 2026
Thank you for your patience as we continue to respond to a cybersecurity incident affecting our communication systems.
We are happy to share an important update — we are now able to send outgoing emails. Going forward, you will receive our emails from our new domain, @mnlc.ca, in addition to our temporary Gmail addresses. Please watch for us in your inbox.
If you haven’t already, you can sign up through the MNLC Updates form on the right column.
We know it has been frustrating and difficult to reach us during this time, and we sincerely apologize for that. Please know that all our programs and services are running and staff are ready to support you. For getting in touch with us, please continue to use our temporary Gmail addresses:
- Settlement appointments – MNLC.Settlement@gmail.com
- Mental Health appointments – MNLC.Mental.Health@gmail.com
- LINC Classes – infoLINCmnlc@gmail.com
- Community Health Services – MNLC.Community.Health@gmail.com
- BREM Program– MNLC.Bridging@gmail.com
- Aurora House – aurorahouse.admin@gmail.com
- General inquiries – themnlct@gmail.com
Or drop in to our Keele location (2737 Keele St, units 9, 111, 112, North York) or Finch location (1122 Finch Ave West, Unit 1, North York) during office hours:
- Settlement staff are available at our Keele office in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Friday to answer questions and provide guidance. We do not have wi-fi at this time.
- LINC in-person classes are running as usual at Keele office and online.
- HAP is closed for the summer.
- Community Health Services is able to support at our Finch office on Tuesday, Wednesday and Thursday, 9:00 AM – 3:00 PM.
We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.
Thank you for your understanding. We appreciate the many kind words of empathy shared by our community, and we look forward to being fully operational again. We will continue to share updates as our systems are restored.
How we work on Canada Day Week
All our offices will be closed from Monday, June 29th, to Friday, July 3rd inclusive.
LINC, Mental Health, and Bridging programs are available virtually on Monday, June 29, and Tuesday, June 30.
Community Health Services is available virtually on Tuesday, June 30.
We will reopen on Monday, July 6th.
🇨🇦 Happy Canada Day 🇨🇦
Statement on Cybersecurity Incident
May 2026
We are sharing an update on the technical issues MNLC is experiencing.
When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.
Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.
Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.
We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.
Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.
As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.
We will continue to share updates as we learn more.
Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.
Settlement staff are available onsite in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Thursday (CLOSED on Fridays) to answer questions and provide guidance. We do not have wi-fi at this time.
LINC in-person classes are running as usual.
HAP is closed for the summer.
Community Health Services is able to support virtually (Tuesday, Wednesday and Thursday, 9:00 AM – 3:00 PM) – MNLC.Community.Health@gmail.com
For urgent matters regarding MNLC’s departments, please contact us via our temporary emails:
- Settlement appointments – MNLC.Settlement@gmail.com
- Mental Health appointments – MNLC.Mental.Health@gmail.com
- Community Health Services – MNLC.Community.Health@gmail.com
- BREM Program– MNLC.Bridging@gmail.com
- Aurora House – aurorahouse.admin@gmail.com
- General inquiries – themnlct@gmail.com
We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.
We will notify you as soon as we are back.
"The Mennonite New Life Centre and its BEMC program came in very handy for me at the lowest ebb of my life by providing a lifeline and I am eternally grateful for that,”
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