A journey of love, challenges, and achievements: Carmen’s Story

By Claudia Porras

Carmen* immigrated to Canada nine years ago, leaving behind a hectic but happy life in the Dominican Republic. Between taking care of her two children and job responsibilities, Carmen barely found time for herself, as she juggled household chores and cooked meals for her family. She mostly relied on her mother’s support.  

As fate would have it, Carmen met a man from her home country, who had been living in Canada for 35 years. The two fell in love and later got married. For four years, the couple was in a long-distance relationship, something that was hard on them. During this time, Carmen’s husband visited the Dominican Republic from time to time, and they spent important occasions and Christmas together. 

Eventually, the couple was reunited in Canada with Carmen’s children, adjusting to this new country was a challenge for Carmen and her children due to the “serious and reserved nature of the people” and the weather compared to the Dominican Republic.  

Carmen struggled to find jobs. She even had to write a CV and cover letter to apply for a job as a cleaner, which she found strange. On top of all the difficulties in integrating into the new community, Carmen, who thought she had a good level of English, found it challenging to communicate in everyday situations after arriving in Canada, prompting her to take English classes for almost two years. 

She remembers a colleague from work giving her a card for MNLCT and encouraging her to visit the Centre. The colleague explained that the Centre would assist the mother of two with her children’s settlement needs, as well as for herself to find a job and continue her citizenship process. 

I had a wonderful visit to Mennonite where I received invaluable advice on all the necessary steps to obtain citizenship. Their specialized accompaniment made the process much easier and smoother. Overall, it was a truly blessed experience,says Carmen. 

To achieve a high level of English proficiency, Carmen had to study diligently and obtain a certificate. Afterward, she embarked on the journey to obtain citizenship with her eldest son, both taking the citizenship test class at MNLCT. Despite starting the process before the pandemic, it took nearly three years to complete. However, the memory of taking part in the oath ceremony in January 2022, where she received her Citizenship alongside her children, still fills her with joy.   

Carmen acknowledges that the journey was challenging and not solely about obtaining citizenship. She also takes pride in her academic achievements, having completed programs in Child Care and Medical Esthetics. As a result, she balances her time between being a supervisor during lunchtime at a school and caring for special children. Additionally, her children are almost completing high school and will hopefully begin their university studies soon.  

*Not her real name

Photo by Shelby Deeter on Unsplash

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"In this lengthy immigration process, what one must do is identify what he/she truly desires and begin working on it gradually; here is where the assistance of MNLC comes in helpful. Of course, one must be consistent; one cannot quit since God’s time is perfect.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.