We not only provided physical healthcare, but also mental health support, health education and advocacy: Sandra’s Story 

By Youdon Tenzin

Sandra Tavares, a graduate at Humber College’s accelerated nursing program, was one of the first students who participated in the Health for All Partnership (HAP) between the Mennonite New Life Centre of Toronto (MNLCT) and Humber College – a nursing student-led, faculty supervised clinic stationed at MNLCT’s Finch office.  

 

“The service was first presented to the fourth-year nursing class by a couple of professors who were looking for students to apply to participate for our final semester consolidation practicum,” says Sandra.  

Sandra immediately approached the professors about her interest in this opportunity and excitingly applied. She was assigned the lead nursing student position, a full-time placement, contrary to the other three part time student positions. She was part of the first cohort, starting her placement in September 2023 to December 2023. Her cohort was mentored by Sue Ferri, an experienced nurse and Humber clinical teacher.  

Her days at the HAP clinic varied according to client needs. She usually answered inquiries from clients over the phone, email or in-person, providing a holistic approach to care.  They did this in various ways: health assessments, wound care, one-on-one health education, management of chronic diseases and more.  

We not only provided physical healthcare, but also mental health support, health education and advocacy.”

The HAP clinic team also referred clients to supportive services, both within the MNLCT and external resources. They navigated the healthcare system for their clients, connecting newcomers, who often didn’t possess health insurance, to free or affordable specialized care. For example, if a client needed prenatal care or a midwife, they referred them to those services, something that happened quite frequently. 

Beyond just healthcare, Sandra and her colleagues held different workshops such as navigating the healthcare system in Canada and preparing for Canadian winters for new clients. They also connected with other community organizations such as food banks and Toronto Public Health for a vaccination clinic.  

Although there are different community health clinics in Toronto that accept individuals without health insurance, it often came with some restrictions. The HAP clinic, however, accepted everyone, regardless of their status. The clients knew that the clinic was a safe space which allowed them to build strong relationships with the nurses.   

I didn’t know too much about community nursing, so this experience really opened my eyes to community nursing and it has solidified the type of nursing I’d like to do in the future.”

As a student, the clinic provided her the opportunity to act in a leadership role. This position was unique, and she was encouraged to think on her feet to problem solve the cases that came in. Contrary to a traditional nursing placement where a student would work on one specific unit, at the HAP clinic, she was given bits of everything. It was a great learning opportunity.  

Sandra has always known that the newcomer community in Toronto is underserved when it came to healthcare but her time at the HAP clinic showed her the depths of this issue. It was eye-opening for her to see the struggles of finding healthcare that is accessible to newcomers. 

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.