Mennonite New Life Centre of Toronto has a lot of angels: Lourdes’ Story 

By Vlad Umnov

Lourdes calls herself a “very strong woman”. A few years ago, she lost everything – her independence, her home, her mobility. But you would never believe it if you met this smiling, energetic woman. 

Lourdes came to Canada from Mexico City in the 1990s. “I have been living in this beautiful country for almost 25 years.” She has worked as a cleaner in homes and offices, in a baseball uniform factory, in a warehouse, and for an aircraft cleaning company. 

Her life was full of energy, activity, and positive emotions, until Christmas Day five years ago. That day she felt unwell. It was very bad – she couldn’t feel her fingers. Doctors discovered a terrible disease. On December 30, she was admitted to the hospital, where she spent the New Year and many days after that.  

“At that time, I was so lucky that I lived in Canada. The doctors helped me not only to survive but also to recover.” 

After surgery, her life changed dramatically. She had lost a lot. She had no money to pay for rent. She lost her mobility and her energy. She needed a lot of strength to recover. 

Suddenly, I discovered the Mennonite Centre. My daughter’s classmate mentioned that her mother works in the Centre that helps immigrants. It was MNLCT. I called her. With the first visit, my life changed.” 

Lourdes discovered the Spanish-speaking Women’s Group. It was so helpful and relaxing for her that she continues to meet her friends there. She took LIGHTS classes to improve her English. She was helped by the Settlement team to prepare various documents.  

Finally, she joined the Compassion-Focused Therapy Group. “Before visiting MNLCT, I cried every day. Now I prefer to laugh – I am a strong woman.”  

Now Lourdes is truly a new woman. She swims every day. Every Saturday, she dances with her husband. Lourdes especially likes merengue.  

“Mennonite New Life Centre of Toronto has a lot of angels. Thank you all for helping me to be myself again.”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.