I dream of becoming independent again, feeling useful: Ana Maria’s Story

a woman shares her positive review about service settlement of MNLCT

By Claudia Porras

Life showed Ana Maria a difficult side when, during a long and painful recovery from cancer, her daughter moved out and Ana Maria was left to meet her rehabilitation challenges alone. With limited financial resources, she had to find a new home, and then on top of that, she did not speak English.

Ana Maria moved to Canada from Mexico, where she ran a small store a few years ago. She was about to start a new life in Canada, but suddenly the illness stopped her.

At that moment, Ana’s friend Perla, who wanted to help her with all her heart, told her that she was going to start looking for help to calm Ana. Perla started searching the internet until she found MNLCT services. She called the Centre and told the whole story about her friend.

A few days later, Ana Maria got a call from MNLCT – the caller spoke Spanish! The Settlement Worker helped Ana Maria find financial support to pay the rent for her new home and connected her with the Compassion Focused Therapy Group run by the Centre’s Community Mental Health team. Ana Maria participated in 6 sessions via Zoom.

These sessions with MNLCT professionals helped me to feel very energetic, with a more optimistic, strong, full-of-energy look from minimal self-esteem. Now I want to resume my working life.”

Ana Maria’s friends have noticed how she has changed in recent weeks!

Now she is busy every day – staying active, walking in the mornings, preparing meals, and doing housework. She loves knitting and sewing because it is convenient and she exercises her hands.

In Mexico, she was an independent woman. She worked in a bank, then she had her own grocery store. She was not a burden to anyone. And now, in Canada, she dreams of becoming independent again and feeling useful.

turquoise leafs
yellow leafs

“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

What’s Your Story

orange arches
green and orange leafs

Help create an inclusive
& diverse Canada

We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Keele office is open from 8:30 AM to 3:30 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.