You made me feel valuable in a moment of vulnerability: Cinthia’s Story

Ten years ago, Cinthia left her home to start a new life in Canada.

She spent nine of those years chasing dreams that remained fleeting. She felt like she was surrounded by a large body of water and yet she remained thirsty. There were moments when she would question her decision to migrate to Canada. Then, in the tenth year of her stay, she ran into a friend, who she now believes was an angel, who told her about the Mennonite New Life Centre.

You helped me to understand that there is always a place out there where you are going to fit in regardless of your background.”

Cinthia reluctantly decided to try one last time and when she did, the payback was big.

In April 2021, she had her initial engagement with the Centre and that marked the turning point in her life. “It was such a nice experience because even though we did everything over the phone and virtually, they always gave me the support that I needed.”

Evoking an emotional memory, she related that beyond the services the Centre offered, the touch of shared humanity was “incredible”.

“I was passing through such a difficult emotional situation, but they made me feel valuable in a moment of vulnerability. They listened to me and guided me to the best way they could to make my situation clearer for me to be able to reach my goal,” she related.

Heaving a sigh of relief, she commented that “it was such a nice experience, and I am so thankful that there are these kind of services for the community.”

She had a message for the leadership and staff of the Centre of “the importance that you put on each situation and the follow ups. You helped me to understand that there is always a place out there where you are going to fit in regardless of your background.”

Photo: PEXELS/BEN MACK

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.