You made me feel valuable in a moment of vulnerability: Cinthia’s Story

Ten years ago, Cinthia left her home to start a new life in Canada.

She spent nine of those years chasing dreams that remained fleeting. She felt like she was surrounded by a large body of water and yet she remained thirsty. There were moments when she would question her decision to migrate to Canada. Then, in the tenth year of her stay, she ran into a friend, who she now believes was an angel, who told her about the Mennonite New Life Centre.

You helped me to understand that there is always a place out there where you are going to fit in regardless of your background.”

Cinthia reluctantly decided to try one last time and when she did, the payback was big.

In April 2021, she had her initial engagement with the Centre and that marked the turning point in her life. “It was such a nice experience because even though we did everything over the phone and virtually, they always gave me the support that I needed.”

Evoking an emotional memory, she related that beyond the services the Centre offered, the touch of shared humanity was “incredible”.

“I was passing through such a difficult emotional situation, but they made me feel valuable in a moment of vulnerability. They listened to me and guided me to the best way they could to make my situation clearer for me to be able to reach my goal,” she related.

Heaving a sigh of relief, she commented that “it was such a nice experience, and I am so thankful that there are these kind of services for the community.”

She had a message for the leadership and staff of the Centre of “the importance that you put on each situation and the follow ups. You helped me to understand that there is always a place out there where you are going to fit in regardless of your background.”

Photo: PEXELS/BEN MACK

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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Thank you for your patience as we continue to respond to a cybersecurity incident affecting our communication systems.

We are happy to share an important update — we are now able to send outgoing emails. Going forward, you will receive our emails from our new domain, @mnlc.ca, in addition to our temporary Gmail addresses. Please watch for us in your inbox. 

If you haven’t already, you can sign up to receive email updates from us directly here.

How we work on Canada Day Week

All our offices will be closed from Monday, June 29th, to Friday, July 3rd inclusive.

LINC, Mental Health, and Bridging programs are available virtually on Monday, June 29, and Tuesday, June 30.

Community Health Services is available virtually on Tuesday, June 30.

We will reopen on Monday, July 6th.

🇨🇦 Happy Canada Day 🇨🇦

We know it has been frustrating and difficult to reach us during this time, and we sincerely apologize for that. Please know that all our programs and services are running and staff are ready to support you. For getting in touch with us, please continue to use our temporary Gmail addresses:

Or drop in to our Keele location (2737 Keele St, units 9, 111, 112, North York) or Finch location (1122 Finch Ave West, Unit 1, North York) during office hours:

  • Settlement staff are available at our Keele office in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Friday to answer questions and provide guidance. 
  • LINC in-person classes are running as usual at Keele office and online.
  • HAP is closed for the summer.
  • Community Health Services is able to support at our Finch office on Tuesday, Wednesday and Thursday, 9:00 AM – 3:00 PM.

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

Thank you for your understanding. We appreciate the many kind words of empathy shared by our community, and we look forward to being fully operational again. We will continue to share updates as our systems are restored.