HOPES: Imelda’s Story

It was a very interesting journey – sometimes so hard; sometimes so beautiful.”

Imelda came to Toronto from Mexico City 5 years ago. She raised her family and worked as a children’s therapist. She always wanted to come to Canada, and friends had told her that it was beautiful, with a happy way of life. After she was divorced and her children were grown, she wondered what else was out there in the world – if there was something here for her.

With no money and no friends in Canada, she looked to an agency that got her sponsorship as a nanny. She took care of the children and the housework, but she knew she needed to rebuild herself and start a career where she could continue to grow. In Mexico, she had a fulfilling career, but here, the language, the culture, the education system – everything was different. She didn’t know how to write a resume or where to look for a job and felt like she knew nothing.

Back home, I didn’t need to write resumes because I had my friends and my networking. You always have a job because everybody knows you and helps you find a job. Resumes are different here, so I started from zero.”

When she heard about the HOPES program at the Mennonite New Life Centre, she knew it was the place for her. She had the word ‘Hope’ written in red letters and posted on her wall. “I see the word ‘hope’ every single day”, she says, laughing. But it wasn’t an easy decision. To complete the program, she would have to leave her job, and that scared her. With low self-esteem and growing insecurity, she didn’t think she would make it.

Summoning her courage, she moved out, left her job, and started coming for individual counseling. She attended workshops where she learned what Canadian employers are looking for, how to build a resume, and how to prepare for interviews.

It was really great information for me. They gave me the confidence I needed.”

When Imelda found a job posting at Kerry’s Place (Autism Services), she knew it was a good match for her background in mental health and therapy. She took a course on autism and got help with her resume. “With that resume and the confidence I got here, and the information I got here, I applied – and Hallelujah! I got it!” For the past year, she’s been helping young adults with autism. She has grown a lot, and now has her heart set on becoming a behavioral therapist. “That’s my goal. It looks like it’s going to be my job forever!”

Imelda believes that HOPES helped her to stand on solid ground. “I really found the right place to help me build the foundations. They gave me a lot. They gave me so much. The counsellors at MNLCT – they are my angels!”

Photo by Brett Jordan on Unsplash

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.