HOPES: Jho B’s Story

I want people to remember when they hear my name, that I’m a happy person. A person with courage. A person who can always survive. My favourite line is “I can do it.” We all can do it. If you’re still breathing – just keep going.”

Jho’s life is a story of courage, resilience, and transformation. Her positive attitude is inspiring.

She never planned to come to Canada. After finishing a BA in Psychology in the Philippines, it was hard to find a job and she knew she had to leave home. She went to Hong Kong, to work. “I told myself I’m going to go there for one year and then go back to the Philippines because it was so painful to leave my 6-year-old son. It was heartbreaking.”

In Hong Kong, Jho had just 12 hours off – Sundays from 9 to 9. “My Mom was there. And we didn’t have a place to stay. We spent our time under a bridge. We put down a newspaper, and she had a blanket… that breaks my heart. The whole year, I was just crying because I wanted to go back home.”

An agency asked Jho if she was interested in going to Canada. She thought it was too far, but she applied anyway. After 15 months in Hong Kong, she arrived in Canada with no relatives or friends and took a job as a live-in caregiver. She sent what little money she had to her son. “I wanted to stick to the plan to get my son. When I left him, he was six. It took me 7 years to get reunited with him again.”

Jho had a baby girl in 2014, but she continued to struggle. With a new baby, no job, no relatives, and no savings, she found herself caught up in an immigration scam that sent the perpetrator to prison. Jho didn’t know what to do. “I was going through lots of stress and trauma. I really needed help because I felt like I was going crazy, and that is when I met MNLCT.”

The HOPES program offered emotional support and the sense of community that Jho needed. Counselling sessions provided psychological and mental stability – and confidence. “MNLCT gave me hope to move forward and they guided me to work with a plan. We need courage and perseverance, no matter what happens. Stick to the plan. Grow into it. Make it your motivation to move forward!” she says with conviction.

Jho studied Business Administration at Anderson College and is now a full-time Admissions Advisor at their sister school, Academy of Learning, where she guides others into suitable programs. “My dream is coming true now. New people come into my office and share their experiences. My greatest achievement is when I made someone happy by helping them in any way, even a small thing.” Jho is also establishing her own business, selling health-related products.

“I want to see myself successful, and I want to retire happy and content. I’m doing this for my children – to see them having a happy and healthy life. You have to have faith in yourself. Believe in yourself. So, I’m looking forward to my success. I’m on my way there.”

Photo by Sammie Chaffin on Unsplash

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.