HOPES: Suzanna’s Story

When you do have freedom, then you have thousands of opportunities. And if you trust yourself, you can get everything. I really believe it.”

Suzanna remembers when she was a child; a family friend who lived in Canada sent her beautiful Canadian postcards and clothing. She thought Canada must be a very special place. She never thought she would live in another country, but five years ago, she left Hungary for Canada. She had two degrees and worked hard in a flower shop, and as a social worker, but found it difficult to make ends meet.

In 2012, dreaming of a better life, Suzanna came to Canada as a refugee. Her first week in a homeless shelter was a big shock, but she felt lucky because she came with a friend. “When I was strong, she was weak, and when I was weak, she was strong. So we survived the first hard time.” At a family shelter in Mississauga Suzanna was offered a job as a live-in babysitter. She took English classes, and over time, worked in a factory, a flower shop, and other temporary jobs. But the slow immigration system prevented her from moving forward. It was frustrating and stressful.

Suzanna explains how she found HOPES: “There was a lady who did HOPES training. I met her while working in a flower shop. She was always very serious. She never gave me a smile. And I thought, “I have to talk to her one day.” So, one day she was in a very good mood, and we started to talk. I told her I was a social worker. One day she asked me to come and volunteer at the community center where she worked. She told me about this training for newcomers. She said, “If you want to do social work, you could be a participant in this training.” And I said, “Yes, of course!”

Suzanna started the individual counselling program. It was familiar because of her work in Hungary.

After that, it was very useful to me because I learned practical things. I made a resume and learned about job interviews.”

Suzanna wanted to open her own business, but she was afraid she wouldn’t find a place or be able to afford the rent and the fees. She rented a booth in a flea market but soon realized it wasn’t her style. Suzanna isn’t an ordinary florist. She makes beautiful chocolate bouquets, filled with flowers, candy, and other goodies; each one is a work of art. A friend helped her rent a place and finally, she opened her business – her own flower shop!

The MNLCT calls Suzanna “an idol” because of her success. But Suzanna sees it differently. “I have a flower shop, but it’s not just that. I have to have the confidence to knock on doors and say, “Hey, I’m here – and I’m doing this.” The most important idea she got from HOPES is that “Canada needs you!” She no longer feels like a poor refugee. She says, “I am paying tax – I’m not just a slave – not just a servant. I’m a very useful person! It was an utter change!”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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Thank you for your patience as we continue to respond to a cybersecurity incident affecting our communication systems.

We are happy to share an important update — we are now able to send outgoing emails. Going forward, you will receive our emails from our new domain, @mnlc.ca, in addition to our temporary Gmail addresses. Please watch for us in your inbox. 

If you haven’t already, you can sign up to receive email updates from us directly here.

How we work on Canada Day Week

All our offices will be closed from Monday, June 29th, to Friday, July 3rd inclusive.

LINC, Mental Health, and Bridging programs are available virtually on Monday, June 29, and Tuesday, June 30.

Community Health Services is available virtually on Tuesday, June 30.

We will reopen on Monday, July 6th.

🇨🇦 Happy Canada Day 🇨🇦

We know it has been frustrating and difficult to reach us during this time, and we sincerely apologize for that. Please know that all our programs and services are running and staff are ready to support you. For getting in touch with us, please continue to use our temporary Gmail addresses:

Or drop in to our Keele location (2737 Keele St, units 9, 111, 112, North York) or Finch location (1122 Finch Ave West, Unit 1, North York) during office hours:

  • Settlement staff are available onsite at 2737 Keele St Units 111 & 112 from 9:00 AM to 3:00 PM Monday to Fridays to answer questions and provide guidance. Wi-fi is now available.
  • Community Health Services are available at 1122 Finch W Unit 1 on Tuesday, Wednesday, and Thursday from 9:30 am to 3:00 pm. The HAP clinic is closed for the summer but our Health Navigator can provide guidance in accessing health services.
  • LINC classes are closed for the summer. Registration will begin in August for the fall semester.
  • Mental Health and BREM staff are available by appointment only.

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

Thank you for your understanding. We appreciate the many kind words of empathy shared by our community, and we look forward to being fully operational again. We will continue to share updates as our systems are restored.