HOPES: Suzanna’s Story

When you do have freedom, then you have thousands of opportunities. And if you trust yourself, you can get everything. I really believe it.”

Suzanna remembers when she was a child; a family friend who lived in Canada sent her beautiful Canadian postcards and clothing. She thought Canada must be a very special place. She never thought she would live in another country, but five years ago, she left Hungary for Canada. She had two degrees and worked hard in a flower shop, and as a social worker, but found it difficult to make ends meet.

In 2012, dreaming of a better life, Suzanna came to Canada as a refugee. Her first week in a homeless shelter was a big shock, but she felt lucky because she came with a friend. “When I was strong, she was weak, and when I was weak, she was strong. So we survived the first hard time.” At a family shelter in Mississauga Suzanna was offered a job as a live-in babysitter. She took English classes, and over time, worked in a factory, a flower shop, and other temporary jobs. But the slow immigration system prevented her from moving forward. It was frustrating and stressful.

Suzanna explains how she found HOPES: “There was a lady who did HOPES training. I met her while working in a flower shop. She was always very serious. She never gave me a smile. And I thought, “I have to talk to her one day.” So, one day she was in a very good mood, and we started to talk. I told her I was a social worker. One day she asked me to come and volunteer at the community center where she worked. She told me about this training for newcomers. She said, “If you want to do social work, you could be a participant in this training.” And I said, “Yes, of course!”

Suzanna started the individual counselling program. It was familiar because of her work in Hungary.

After that, it was very useful to me because I learned practical things. I made a resume and learned about job interviews.”

Suzanna wanted to open her own business, but she was afraid she wouldn’t find a place or be able to afford the rent and the fees. She rented a booth in a flea market but soon realized it wasn’t her style. Suzanna isn’t an ordinary florist. She makes beautiful chocolate bouquets, filled with flowers, candy, and other goodies; each one is a work of art. A friend helped her rent a place and finally, she opened her business – her own flower shop!

The MNLCT calls Suzanna “an idol” because of her success. But Suzanna sees it differently. “I have a flower shop, but it’s not just that. I have to have the confidence to knock on doors and say, “Hey, I’m here – and I’m doing this.” The most important idea she got from HOPES is that “Canada needs you!” She no longer feels like a poor refugee. She says, “I am paying tax – I’m not just a slave – not just a servant. I’m a very useful person! It was an utter change!”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Settlement staff are available onsite in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Thursday (CLOSED on Fridays) to answer questions and provide guidance. We do not have wi-fi at this time.

LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.