I highly recommend MNLCT to Ukrainians who need urgent help: Katerina’s Story

Katerine who immigrated to Kanada from Ukraine

By Vlad Umnov

“On February 24, 2022, tanks entered my city and a war began in my country. After living in occupation for 6 months, I decided to leave the city.”

Katerina moved to Toronto from Melitopol, a city in southeastern Ukraine. Back home she helped children with mental health issues adapt to life.

Now her own life has completely changed. 

“I chose Canada for rescue because my son studied here and the Canadian program CUAET helping Ukrainians seemed reliable. But when I arrived in the new land away from home and my usual way of life, I experienced confusion and fear of the future.”

Fortunately, a solution was found. Katerina found the Mennonite New Life Centre and the Centre’s supports for Ukrainian refugees.

“The Centre has become a beacon in the new stream of life.

The people who work for MNLCT are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.

After receiving full support in filing documents, I registered in a short time to receive the necessary documents and financial assistance. I couldn’t do it myself as my language skills are not enough.

The next important step was English language courses. Convenient flexible schedule, a professional teacher and a friendly community gave me the opportunity to feel confident and free.

I constantly feel the support of the Centre. I receive invitations to the mental support seminar and others. 

All my programs, courses and consultations have been absolutely free, but effective. I highly recommend MNLCT to Ukrainians who need urgent help and anyone who finds themselves in a difficult situation.”

Katerina is looking for an opportunity to get a Canadian certificate in her specialty. She discovered that Humber College and George Brown College have programs that are similar to her major.

She hopes to quickly improve her English for her new education and try to find ways to pay for her studies.

“Now I look forward with confidence.”

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“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Keele office is open from 8:30 AM to 3:30 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.