By Vlad Umnov “The life loves me”, says Tanya, a Ukrainian psychotherapist from Dnipro – a city 500 km from the Ukrainian capital Kiev. In 2022, when the Russian invasion began, she and her husband got into the car and drove to Poland. In July 2022, they flew to Canada by CUAET visa (Canada-Ukraine Authorization […]
My true calling is to change people’s lives for the better: Tanya’s Story Read More »
By Claudia Porras A year ago, Diana, her husband, and two daughters made the life-changing decision to relocate to Canada from Mexico. Originally a sociologist, Diana had more recently been working as a yoga instructor and CrossFit trainer. Diana’s priority had always been the well-being of her daughters and her career shift had provided a
MNLCT provides comprehensive support for starting a new life in Canada: Diana’s Story Read More »
We are sharing an update on the technical issues MNLC is experiencing.
When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.
Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.
Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.
We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.
Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.
As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.
We will continue to share updates as we learn more.
Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.
→ Our offices will be closed from Friday, May 15th, through Monday, May 18th.
We will reopen on Tuesday, May 19th.
Happy Victoria Day!
Settlement staff are available onsite in Units 111 (Resource Centre) & 112 from 9:00 AM to 3:00 PM Monday to Thursday (CLOSED on Fridays) to answer questions and provide guidance. We do not have wi-fi at this time.
LINC in-person classes are running as usual.
HAP is closed for the summer. Community Health Services is able to support virtually (Tuesday, Wednesday and Thursday, 9:00 AM – 3:00 PM) – MNLC.Community.Health@gmail.com
For urgent matters regarding other departments, please contact us via our temporary emails:
We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.
We will notify you as soon as we are back.