MNLCT provides comprehensive support for starting a new life in Canada: Diana’s Story 

 

By Claudia Porras

A year ago, Diana, her husband, and two daughters made the life-changing decision to relocate to Canada from Mexico.

Originally a sociologist, Diana had more recently been working as a yoga instructor and CrossFit trainer. Diana’s priority had always been the well-being of her daughters and her career shift had provided a better work-life balance. Now, concerned about their safety in Mexico, the couple opted to move to Canada.

When she first arrived, getting a job was challenging due to the complexity of her professional profile and the long gap in employment. It was when Diana felt lost in the unfamiliar job search process that a friend recommended the MNLCT, where she was warmly welcomed. She enrolled in the She-Covery Program and participated in the Employment Readiness Program.

[The She-Covery counsellor] was amazing, she dedicated herself to me, giving me one hour of one-on-one counseling, trying to explain to me the form of a CV in Canada and the strategies for showing my talent to employers. After 3 months of hard work, the effort gave the result, I received the proposals for jobs” she recalls.

Currently, Diana is training individuals in housekeeping as well as coaching CrossFit at a gym, and she feels motivated to develop her skills starting with basic tasks and gradually progressing.

Along with employment training, Diana received comprehensive support from the Centre, including help registering their youngest daughter in high school, navigating the city via public transportation, and accessing food banks.

At MNLCT, I received invaluable support from the staff without having to give anything in return. They made me feel that I was not alone and provided immense support to me and my family during our difficult beginning.”

Diana is confident that all her efforts are worthwhile since she knows her family will have a better quality of life in Canada.

turquoise leafs
yellow leafs

“The people who work for MNLC are not only professionals, but also have a deep sense of empathy, which is very important when dealing with newcomers.”

What’s Your Story

orange arches
green and orange leafs

Help create an inclusive
& diverse Canada

We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our offices will be closed from Friday, April 3 to Monday, April 6. We will reopen on Tuesday, April 7.
Happy Easter to those who celebrate!

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.