Author name: Vlad Umnov

Emotional Intelligence for Families

By Trudy Tumusime During the pandemic, many children missed out on the essential skill of socialization as they mostly studied from home. In the post-pandemic period, our Mental Health team recognized the need to address this challenge and assisted families in responding effectively to such situations. Four placement students developed, delivered and supervised the Emotional

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Mahwish's Story

I want to help newcomers overcome challenges and succeed in Canada: Mahwish’s Story

By Evonne Chen Mahwish, a dedicated BESIP student and a newcomer herself, possesses an unwavering passion for aiding fellow immigrants in their settlement process within Canada.  Originally hailing from Pakistan, she spent a decade residing in the UAE before eventually finding her new home in Toronto, Canada. Despite having arrived in the country only a

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Supporting Family Connections

MNLCT has enjoyed partnerships with various community organizations since our inception. In celebration of our 40th anniversary, we sat down with Cindy Lee, the child protection supervisor from the Catholic Children’s Aid Society of Toronto to discuss “Supporting Family Connections.” This admission-prevention program was started in 2014 with the goal of keeping children in the

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How to Apply for EI and Other COVID-19 Benefits

How to apply for government programs and benefits in Canada?

The Settlement Team at MNLCT cordially invites newcomers, refugees, and immigrants to discover the various programs and benefits available in Canada to assist them in times of need. There are numerous initiatives at the federal, provincial (Ontario), and municipal (Toronto) levels, specifically designed to provide financial support and aid to those who meet the eligibility

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a doctor listening attentively to her patient

A Guide to Accessing Healthcare Services in Toronto: Your Questions Answered 

Navigating health services can be overwhelming, especially if you are new to Canada. The City of Toronto offers a range of health services to help newcomers and residents alike. To help you access these services, the MNLCT settlement team has put together a comprehensive guide with answers to common questions and helpful resources. They have

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How to Prepare an Online Application for Canadian Citizenship

Tuesday, July 18, 2:00 PM – 4:00 PM This workshop will guide you through the entire online application process.  You will learn:  How to organize your information How to calculate your physical presence How to upload the required documents to be able to submit a complete application on time and without any mistakes. Likewise, you

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two hands clasped as a symbol of support

Student Loans, Housing, Legal Assistance in Ontario

From MNLCT’s 40 years of experience in the settlement service, we know that elements such as access to financial assistance, suitable housing, and legal support can be crucial for a smooth transition and successful integration.   In this article, the Settlement Team of MNLCT will address common questions and provide information on various programs and resources

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We are sharing an update on the technical issues MNLC is experiencing.

When the issue was first identified, it appeared to be a technical disruption with one of our systems. Through further investigation, we confirmed that the technical issue was the result of a malicious cybersecurity incident.

Since then, we have been working closely with external cybersecurity experts to understand what happened, contain the incident, and secure our systems.

Based on what we know so far, we have not found evidence that clients’ personal information has been accessed. Our investigation is ongoing, and we are continuing to assess the full scope. If we determine that anyone’s personal information has been affected, we will contact those individuals directly.

We know this disruption has made it harder to reach us, and we are sorry for the frustration and concern this may have caused—especially for the newcomers, refugees, and others in our community who rely on our services. We understand that privacy, safety, and access to support are especially important, and we take that responsibility seriously.

Our phone and email systems remain temporarily unavailable as we take the necessary steps to restore them safely. In the meantime, you can continue to reach us at the temporary emails listed below for urgent matters, or visit us in person.

As a precaution, we encourage everyone to be cautious of unexpected emails, phone calls, or messages claiming to be from our organization. We will not ask for sensitive personal information through unofficial channels.

We will continue to share updates as we learn more.

Thank you for your patience and trust. We are actively addressing the incident and strengthening our systems to better protect the people we serve.

Our Resource Centre at Keele office is open from 9:00 AM to 3:00 PM. Settlement staff are available to answer questions and provide guidance, and LINC in-person classes are running as usual.

The HAP clinic is open on Tuesday, Wednesday and Thursday at our Finch office, 9:30 AM – 3:30 PM.

For urgent matters regarding other departments, please contact us via our temporary emails: 

We take your privacy seriously and kindly ask that you do not share sensitive personal information via email.

We will notify you as soon as we are back.